FAQs

 

Do you charge sales tax?

We charge sales tax only if we deliver to the state of California, USA, where our stores are located. If you live outside of that area, you won’t be charged sales tax. Laws and enforcement are subject to change, so we reserve the right to change our policy accordingly without notice. Customers are responsible for claiming use tax in their state.

How long does it take to get a Recliners.LA purchase?

We work diligently to get you your furniture as quickly as possible. The estimated time of arrival is determined by stock availability, shipping destination and delivery service schedules:

Stocked Items

Depending on the manufacturer and model, one or more of the most popular fabric and leather selections are stocked at their warehouse distribution centers. Items included in stocking programs are generally available for delivery in 2-4 weeks. The majority of our customers choose items from these stocking programs. Occasionally stock levels deplete and become backordered, but each manufacturer’s warehouse stocking program ensures that any delays are kept to a reasonable minimum.

Special Orders

If you choose a leather or fabric grade and color that are not on a manufacturers stock list, the recliner will be custom built for you at the manufacturer’s factory, and then shipped to their distribution center. Delivery times from the manufacturers’ facilities to the U.S. generally range between 12 and 14 weeks. 

 

Do you offer discounts?

Not as a general rule. However, prices may be reduced in two special circumstances: 1. Special promotions designated by the manufacturers and available to all their retailers during limited time periods. 2. Other than these nationwide promotions, discounts are allowed only on manufacturer floor models. Although we do occasionally sell floor models, almost all of our sales are for new, mint condition recliners.

What does shipping cost?

Shipping is free for purchases of $99.99 and up*. Smaller items are shipped USPS. Our furniture is delivered by a commercial freight carrier “curbside,” which means that the driver will unload the shipment at the end of your driveway or the entryway of your apartment building.

 *BDI Furniture and Ekornes products are not eligible for free shipping

Can an order be cancelled?

Yes, you can cancel your order at any time prior to its being shipped to you. To cancel the order without incurring a fee for doing so, you must be in touch with us as soon as possible so that we don’t end up incurring charges from the manufacturer or the shipper. Given our manufacturer stocking programs and the possibility that something could, on rare occasions, be shipped after as little as a couple of days, we have to insist on being notified within 24 hours of the day we ordered it to be able to ensure there would be no charge to us. After the manufacturer has charged us for an order, and has produced the chair to your specifications, we would need to charge you a 20% restocking fee to cancel the order.

What if I decide to return my purchase?

Recliners L.A. products may be returned within 7 days of delivery in “new” condition for a full store credit, less any damage, delivery or restocking fees that may apply. Customers are responsible for all shipping costs to return an item and all items must be returned in “new” condition to be eligible. For sanitary reasons, we are unable to accept returned mattresses that have been opened or used.

Store credit may be used toward any item of equal or greater value and expires 6 months from the date of return.

  • ONE TIME Chari Exchange-No Restocking Fee for Select Single Chair Items. (Ask Sales Consultant for Details)
  • All Other Items Subject to a 50% Restocking Fee.
  • Clearance Items and/or Floor Model Purchases Not Eligible for Returns.

Who pays for the return shipping charges?

For items that include free shipping, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect.